# Suspended Accounts

To view suspended accounts, if you are not already there, select User Administration under Account Options... and click the link to Suspended Accounts.

User accounts can become suspended in two ways:

1. An administrator can suspend or disable an account by selecting these options for a user.

2. An account will also be suspended if the user fails to login with the correct ID or password. (The length of time that a user is suspended is dependant on the User Login Suspend settings.

An administrator can view all accounts that have been suspended or disabled by selecting User Administration from the menu, and then clicking on the Suspended Accounts link.

The top of this page displays the domain name, the number of suspended accounts and the number of disabled accounts. The rest of the page displays the following information:

User ID. The full User ID for the account. This is usually the e-mail address for the account.

User Name. The User Name for the account.

Disabled Date. The date and time that the account was suspended. This information only appears if the account was suspended due to login failure.

Last Login Date. The last date and time that the user successfully logged in.

Note: Disabled accounts are distinguishable from suspended accounts because a red dot will be displayed to the left of the User ID.

## Enabling An Account

To enable an account, select the check box located to the left of the User ID, then click the Enable button. This will not only enable disabled accounts, but will reactivate suspended accounts as well. If you want to enable all of the accounts that are displayed on this page, click on the selection box located next to the word User ID. Selecting this box will automatically select all of the accounts displayed on the page. Finally, click the Enable button.